
Estelle Manor FAQs
General
Can I bring children to estelle manor?
Of course! Children are welcome to stay in the Walled Garden, The Stables, our Woodland Cabins and our private houses. However, only those aged 13+ may stay in the Manor House rooms.
Children aged 12 and under are welcome in most of the Manor House until 8pm. This includes The Brasserie & Orangery, The Armoury, The Living Room, The Library and the Lounge. The exceptions are the dedicated Members’ Study and The Billiards Room. Families are welcome to gather and relax after 8pm in the Lounge.
Children are welcome to dine in The Glasshouse throughout opening hours.
Children may use the South Terrace swimming pool daily from 9am-11am and 4pm-5pm.
The gym in the Clubhouse is for adults only (18 years old plus).
Children under 18 years old must be supervised by a parent or guardian at all times, unless they are in The Nook.
Do you provide cots or extra beds for children?
We provide cots and extra beds at a charge of £50 for children aged 5+ and there is no charge extra for children under five. We offer extra beds in our Walled Garden Rooms, and cots in the Walled Garden Rooms and Suites.
Can children have their own room?
Children can have their own room and we can book two Walled Garden Rooms adjacent to each other.
Are dogs welcome at the hotel?
Your furry friends are welcome in our bedrooms (with the exception of the Manor House bedrooms), the South Terrace, The Glasshouse restaurant and around the grounds. Within the Manor House, dogs are welcome in The Armoury, the Lounge, The Living Room, The Library, The Members’ Study and The Brasserie and The Orangery until 8pm. After 8pm, please keep dogs to the Lounge.
The Billiards Room and Eynsham Baths are not dog-friendly.
To bring your dog for a stay in our bedrooms, please email reservations@estellemanor.com to let us know prior to your arrival.
For members there will be an additional room charge of £50 per dog per night, with additional dogs charged at £50 per dog per night. Your dog will be provided with a welcome pack, dog bed, foam duvet, plastic floor mats with two bowls and poo bags. Dog food can be ordered via in-room dining.
For hotel guests there will be an additional room charge of £100 per dog per night, with additional dogs charged at £100 per dog per night. Your dog will be provided with a welcome pack, dog bed, foam duvet, plastic floor mats with two bowls and poo bags. Dog food can be ordered via in-room dining. Members receive a 50 per cent discount and will be charged an additional £50 per dog per night, instead of £100.
Please be aware that all dogs should have vaccination certificates with them and are expected to have been treated in advance for worms, fleas and kennel cough.
We reserve the right to charge the card on file a reasonable fee in respect of any damage or specialist cleaning that may be required. We also reserve the right to terminate the remainder of your stay in the event that a dog is causing a disturbance.
Please note that they must be supervised at all times and kept off furniture. Please also keep your dog on a lead when inside the buildings, around any outdoor dining, the South Terrace and the Adventure Paddock. Dogs may be taken off lead to stretch their legs on the south lawn and the gardens north of the manor.
Do you charge for dogs to stay in hotel rooms?
We want to make sure our spaces are enjoyed by everyone – those with dogs and those without.
Your furry friends are welcome in our bedrooms (with the exception of the Manor House bedrooms), the South Terrace, The Glasshouse restaurant and around the grounds. Within the Manor House, dogs are welcome in The Armoury, the Lounge, The Living Room, The Library, The Members’ Study and The Brasserie and The Orangery until 8pm. After 8pm, please keep dogs to the Lounge.
The Billiards Room and Eynsham Baths are not dog-friendly.
To bring your dog for a stay in our bedrooms, please email reservations@estellemanor.com to let us know prior to your arrival.
Please note that they must be supervised at all times and kept off furniture. Please also keep your dog on a lead when inside the buildings, around any outdoor dining, the South Terrace and the Adventure Paddock. Dogs may be taken off lead to stretch their legs on the south lawn and the gardens north of the Manor.
Is there Disabled access in the rooms and around the manor?
We do have Disabled access and we’ve accessible rooms within the Manor House, Walled Garden and Woodland Cabins.
Is professional photography or filming allowed at Estelle Manor?
We do not permit professional photography and/or filming on the estate.
how do i pay for my stay, dining and activities at estelle manor?
Estelle Manor is a cashless property so we only accept payment by card.
What time is the South Terrace outdoor heated pool open?
The outdoor swimming pool is available every day, with children’s swimming hours taking place between 9am-11am and 4pm-5pm.
Can I invite guests to Estelle Manor while I am staying?
Hotel guests may invite guests to join them for dining reservations only. Please note that we ask for guests names prior to their arrival.
Can I buy a gift voucher for Estelle Manor?
Yes! Give the gift of our rural retreat to a loved one with our beautifully wrapped vouchers… Choose from our range of experiences including a spoiling overnight stay, a rejuvenating treatment at Eynsham Baths or a monetary voucher to give them the choice. Please visit our gift voucher site here to browse our selection and purchase a gift.
Please note, vouchers can only be redeemed by members and hotel guests. All vouchers must be declared upon booking.
Eynsham Baths
Is the spa included in my stay?
Baths access, plus the Thermal Journey, is complimentary for Estelle members, £95 for members’ guests and £145 per person for hotel guests for the 180-minute journey. Please note that Eynsham Baths is bookable by members and hotel guests only.
Can I visit the spa for a day?
It’s not possible to visit Eynsham Baths for the day. The bathhouse is bookable by members and hotel guests staying with us only.
What is the dress code at the spa?
There is no dress code at Eynsham Baths. On arrival you will be given our bespoke Eynsham Baths poncho and flip-flops to wear, should you wish, and your clothes and any other possessions can be left securely in the changing room lockers.
What do I need to bring with me?
If you will be experiencing our Thermal Journey or any public spaces within the baths, we ask you to please bring your swimming costume or trunks. Otherwise, all that is required is a readiness to relax and rejuvenate within our sanctuary.
Will towels be available?
Yes, towels and all amenities are provided.
How much notice is needed to cancel or book the spa?
Bookings can be made at any time but they are subject to availability, so we would always encourage booking as far in advance as possible to avoid disappointment. We operate a 24 hour cancellation policy. Any cancellations made within the 24 hour period will be charged in full.
Do you have to use the spa to have treatments?
There are no rules on how to experience Eynsham Baths, and we encourage you to choose how best to spend your time with us. Whilst we would always recommend experiencing one of our Thermal Journey circuits, designed for either rejuvenation or relaxation, you may also choose to come in for a treatment only.
How long can I stay in the spa?
The Thermal Journey is a 180-minute experience, from your arrival at the baths to the end of the session (including changing time).
Can I choose between a male and a female therapist?
You can request a preference between a male and female therapist, but this will be subject to availability. If you have any special requests, we would recommend making these as far in advance as possible to give us the best chance of accommodating.
Can I take pictures in the spa?
No, we operate a strict policy in regards to photography. Pictures may not be taken at Eynsham Baths, and phones must be left in your locker upon arrival. Eynsham Baths is a place to pause and unwind, leaving the stresses of everyday behind to disconnect.
Activities
What can hotel guests do at Estelle Manor?
Dine in The Billiards Room, offering traditional Chinese feasting, and The Brasserie, our all-day dining space serving a menu of seasonal favourites, from Oxford cheddar soufflé and Alaskan king crab, to roasted heirloom cauliflower and beef Wellington.
Hit the Clubhouse gym, and book gym classes on the day with the team, from HIIT to Pilates.
Take part in various activities across the estate, from foraging to falconry, and axe throwing to archery.
Visit The Muse, our onsite retail store, containing a carefully curated selection of items for those who wish to take the Estelle Manor experience home. The edit is updated by season and includes homeware, clothing, footwear, accessories and fine jewellery.
Discover our 3,000 sq metre Roman-inspired bathhouse, Eynsham Baths. Encompassing a vast tepidarium bathing hall with five thermal pools, an open-air Hideaway, a Tea Lounge, ten treatment rooms and couples’ suites, time softens and slows to allow you to detach and relax from the hectic pace of modern life. Our signature 180-minute Thermal Journey costs £145 per person for hotel guests, unless stated otherwise in your room rate, and we also offer a menu of treatments inspired by ancient healing rituals.
Travel & Arrival
How do I get to Estelle Manor?
Estelle Manor is just 15 minutes from Oxford airport, and just over an hour from central London on the train, coming directly into Hanborough station or Oxford Parkway. The journey from Heathrow airport is a 1h 15 minutes drive. If you wish to arrive by helicopter, please get in touch with the team ahead of your visit.
Can I arrange an airport transfer to Estelle Manor?
Yes, we would be delighted to help with transport for you – please email the team at hello@estellemanor.com and we’ll arrange everything.
What time am I able to check in?
Check in is available from 3pm (4pm for our houses) on your day of arrival, you may request an early check in at the time of booking. We will then make a note of this on your booking and do our utmost to accommodate your request, however we cannot guarantee it will be available.
Please be ready to depart your room by midday (11am for our houses), a late check out can be requested with the team on check in.
Parking & Amenities
Do you have car parking facilities?
Yes, we provide free parking for members and hotel guests.
Is there free Wi-Fi at estelle manor?
Absolutely, we have complimentary wi-fi for your convenience.